Shipping policy
Shipping Timeframe:
Orders are typically processed and shipped within 1-3 business days of receiving payment. Please note that we do not ship on weekends or holidays.
Delivery Method:
All orders are shipped via standard ground shipping. Delivery timeframes may vary depending on your location. Once your order has shipped, you will receive a confirmation email with tracking information.
Shipping Timeframes:
- USA: 2-5 business days
- USA Expedited: 1-2 Business days
- Canada: 5-10 business days
- UK, most of EU: 3-7 business days
- Australia, New Zealand: 8-20 business days
- Rest of the World: 5-20 business days
International Shipping:
For international orders, we offer paid shipping options. Shipping timeframes vary by country and shipping method selected at checkout. Please note that international orders may be subject to customs fees, import duties, and taxes, which are the responsibility of the recipient.
Order Changes and Cancellations:
Once an item leaves our warehouse and is handed to the carrier, the shipping process is the responsibility of the carrier.
While we do have access to tracking systems which can provide information, once a package is in the carrier network, we are unable to fulfill requests such as redirecting packages, recalling packages, or expediting shipping, and we will look to resolve shipping issues in other ways.
Lost or Damaged Items:
If your order is lost or damaged during shipping, please contact us immediately. We will work with the shipping carrier to resolve the issue and replace your order if necessary.
Returns and Exchanges:
If you are not completely satisfied with your purchase, you may return it within 30 days for a refund or exchange. Please note that we do not cover the cost of return shipping unless the item is defective or damaged.
If you have any questions or concerns about our shipping policy, please don't hesitate to contact us. Thank you for shopping with us!